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Help

Payment options

Credit card 
We will accept Visa and Mastercard. 

We need the following information from you: 

  • Credit card number
  • Card verification (you can see it on the backside of the credit card; it is a 3 digit code and is followed by the 16 digit card number)
  • Expiration date of the card
  • Mastercard: your individual SecureCode
  • VISA: your individual Varified by Visa password

With your personal password (SecureCode/Verified by Visa) you are protected against misuse when you shop online. Because only you know the password, nobody else can misuse your credit card at participating merchants. An entry window will appear during the payment proceedings, which is from your card issuing bank. Here you can enter your personal code, which proves that you are the legitimate holder of this credit card. This online security process is similar to the PIN-number you use at ATMs. We do not have access to this data, because it is only available on the server of your card-issuing bank.

If you are not registered at your bank for Mastercard SecureCode/Varified by Visa (yet), an entry window will automatically open during the payment proceedings for your registration. The order process will not be cancelled during your registration. Just follow the instructions of your bank to successfully complete your registration.

In exceptional cases it is possible that your credit card is not yet activated for this security method (= no input window appears). If you want to use this service, please get in contact with your card-issuing bank. Anyway, you can pay your order by credit card as usual.

The value of the order will only be reserved at the card, not booked. The value will be booked when the order is being shipped. 
 
Please pay attention: When your credit card data is in our order system, you will be automatically connected with the server from CompuTop. The transmission of the data and the authentication will be done via an encryption based on SSL (a secure communication protocol for the transmission of banking and credit card information during the checkout process). Your information will neither sent to us, nor stored.

PayPal
You will pay the value of the bill via the online payment service PayPal. To use PayPal you will need a valid PayPal account, which carries your bank- or credit card information.  
The payment per PayPal can only be done online. 
Please click here for further information.

Payment in advance 
When you will pay in advance, you will transfer the money in advance to our bank account.  
After the order is made, you will receive a confirmation e-mail with our bank information. 
When we receive the money on our bank account, we will ship the order. 

Bank information
Please always fill in your customer- or order number, so we can allocate your payment.

IBAN: DE03200505501201121975
SWIFT/BIC: HASPDEHHXXX
Bank: Hamburger Sparkasse, Ecke Adolphsplatz / Gr. Burstah, 20457 Hamburg,  Germany

Shipment and delivery

Shipment costs
In the following chart you can see, how high the shipment costs are for each country and from which value you don’t have to pay any shipment costs:

CountryShipping costs Free shipping overCarrier
Austria4.90 € 69.00 €GLS
Belgium3.90 € 69.00 €GLS
Bulgaria9.90 € 99.00 €DHL > DHL-Express
Croatia4.90 € 69.00 €DHL
Czech Republic4.90 € 69.00 €DHL > C'esta Posta
Denmark4.90 € 69.00 €GLS
Estonia6.90 € 69.00 €DHL
Finland7.90 € 79.00 €DHL > Itella Post Oy
France3.90 € 69.00 €DHL > La Poste
Germany3.90 € 45.00 €DHL
Great Britain6.90 € 69.00 €GLS
Greece9.90 € 99.00 €DHL > ELTA Hellenic Post
Hungary4.90 € 69.00 €DHL > Magyar Posta
Ireland6.90 € 69.00 €DHL > An Post
Italy5.90 € 69.00 €GLS
Latvia7.90 € 79.00 €DHL > Latvila Post
Liechtenstein5.90 € 99.00 €DHL > Swiss Post
Lithuania5.90 € 69.00 €DHL > Lietuvos Pastas
Luxembourg4.90 € 69.00 €GLS
Malta9.90 € 99.00 €DHL > DHL-Express
Monaco3.90 € 69.00 €DHL > La Poste Monaco
Netherlands4.90 € 69.00 €GLS
Norway9.90 € 99.00 €DHL > Posten Norge A5
Poland5.90 € 69.00 €DHL > DHL Parcel Poland
Portugal7.90 € 79.00 €DHL > Correios
Romania7.90 € 79.00 €DHL > Cargus
Slovakia4.90 € 69.00 €DHL > Slovenska Posta
Slovenia4.90 € 69.00 €DHL > Posta Slovenije
Spain7.90 € 69.00 €GLS
Sweden6.90 € 69.00 €DHL > Post Nord
Switzerland5.90 € 99.00 €DHL > Swiss Post


Supply restrictions and exceptions
We deliver each article offered in this shop to the countries in the list above.

Please note that we do not supply the following
... French overseas territories: Guadeloupe, Martiniquw, Guyane, La Rιunion, St-Pierre-et-Miquelon, Mayotte, the French Southern and Antarctic Territories, Wallis and Futuna Islands, French Polynesia, New Calendonia.
... Spanish territories: Ceuta, Melilla and the Canary Islands.
... Italian territories: Livigno and Campione d'Italia.

Delivery time
The delivery time depends on the ordered items, chosen payment option and your country.

Normally, orders that are deliverable will be shipped on the same day if they were ordered on business days before 1 . When we are not able to ship within the amount of days that are normal for your country, you will receive information from our customer service.

The delivery time is ca. 3 – 5 business days.

When we are shipping the order, you will receive an e-mail on the e-mail address that you have filled in at the order process. In this e-mail you will find an individual link to follow your order.

Delivery status
When we are shipping the order, you will receive a confirmation mail on your e-mail address that you have filled in at the order process. In this e-mail you will find an individual link to follow your order. 

When you have any questions about the status of your order, you can always contact our customer service.

Exchanging and returning products

Returning period
When your ordered item doesn’t fit or you don’t like it, you can always return it within 30 days.

Besides the legal right of revocation within 14 days, we provide a voluntary right of return for all purchases, within 30 days after you have received the goods. With this right of return you are also able to send us back the goods (unworn and unwashed) within 30 days.

Please be aware of the fact, that we only accept returned items that are unworn and unwashed in original condition. Also don’t take of the labels. 
Sealed items (books, videos, etc.) are only returnable when they are sealed.

Free of charge returning
Please fill in the return receipt completely and put it back into the package, together with the items you want to return.

Please be aware of the fact that you have to pmkeep the form that you receive with the order. This form is the form you will be needing when returning your products. In this way, when you have any problems, your package is tracked easily.  
 
When you will be returning your product and want to a new product, we will send this to you free of charge. When a desired item isn’t available, you will be informed by our customer service. 
 
When you want to return something, you have to pay the shipping costs first. Please send us the receipt by e-mail or put the receipt in the return package. We will then refund the money for the shipping costs up to a value of €15,-. Please fill in your IBAN, SWIFT/BIC code, name of the bank and name of the accountholder on the return receipt.

Exchange status
When we receive your package, you will be informed by e-mail. 
Exchanges will be normally processed on the same day. 
 
The amount of time the refunding takes depends on the payment method.

  • Payment in advance
    We will transfer the money to your bank account. Please be aware that you fill in the correct and full bank information on the return receipt.
  • Credit card
    We will transfer the money back to your credit card. Please be aware that the booking will be seeable at the next credit card transaction.
  • PayPal
    We will transfer the money back to your PayPal account

Ordering

Minimum order value
The minimum order value for foreign countries is 25.00 €.

Online ordering 
You have the option to have a customer account at us. You have to give your complete contact information for only once at our shop. When you make your next order, we will already have your contact information. When you don’t want to have a customer account, you will always have the possibility of ordering as a guest.

Redeeming of Voucher codes
Voucher codes can be redeemed directly in the shopping basket.
When you click at Redeem Voucher, the value of the voucher code will be automatically taken of the total order value. With each order, you may only enter one voucher code at a time.
If you have any problems with entering the voucher code, please contact our customer service.

Secure shopping and payment  

Free delivery to most EU countries
+ 30 days voluntary right to return
+ Fast shipping
+ Free return
+ Fast Refund